Testimonials

This is what some of our clients are saying about us

“From the first day Kate's support began to improve our practice. It's not just that she's organised and professional, but her intricate knowledge of psychology practices means she navigates confidential, ethical, and complex issues with a sensitivity that takes years to acquire. Our clients tell us how helpful Kate is every time they call, and our psychologists feel supported to focus on their clinical work. I wouldn't hesitate to hire Kate for any size psychology practice."

- Dr. Erika Penney, Clinical Psychologist

"Ever since commencing with us Julia has been a pleasure to work with. We regularly receive glowing reports from clients about how friendly and helpful Julia is. I have found her to be diligent, efficient, responsive and a clear communicator - all of which are an asset in the role of administration and client intake. I highly recommend her services."

- Dr Tabitha Keon, Clinical Psychologist

"I cannot recommend the service highly enough. Kate is highly experienced, and manages everything expertly and independently. Her communication skills, warmth, organisational ability and initiative are unparalleled. Even in the face of the most complex issues, Kate's problem solving ability is both effective and compassionate. It's a rare thing to be able to trust someone with the heart and soul of your business and know that your clients are in the best possible hands. I thank my lucky stars every single day for the help Kate provides!"

- Dr. Amanda Hale, Clinical Psychologist

"It is with great confidence that I recommend this virtual administrative service to any Psychologist seeking assistance. I engaged Kate two and a half years ago to take over the administrative side of my busy clinical psychology practice in Sydney. During this time Kate has become an integral part of my business. Kate personally answers all incoming business calls, books and reschedules appointments using my practice software and sends information and registration forms to my clients all for the fraction of the cost of employing a full-time assistant. This personalised adminstration service ensures that my clients experience a familiar, friendly and professional voice every time they contact the business and this allows me to focus more meaningfully on my clients' therapeutic needs."

- Dr. Nikki Johnson, Clinical Psychologist

"Julia’s administrative expertise has been invaluable over the last 12 months. I honestly don’t know how I managed before she came along! Her friendly, knowledgeable and sensitive manner has meant that all my clients have felt very comfortable booking appointments and discussing their reasons for referral. Her genuine approach has often been commented on by clients and something I appreciate enormously in our day to day interactions. I have learned how to run the admin side of things more smoothly, which has allowed me to focus on the clinical work more fully and has given me back my work-life balance. I can’t emphasise enough how much I appreciate Julia’s work… she has been worth her weight in gold to my growing practice!"

- Sophie Smith, Clinical Psychologist

"Kate has been working for our practice for about 6 months. We have been so impressed by her professional attitude and her understanding of a psychology practice and the ins and outs of Medicare. She has a great phone manner and communicates quickly and effectively back to our team. Using this service has improved the efficiency of our practice and the experience of our clients who are able to reach us much more easily. It's now an integral part of our operations."

- Core Psychology

"Julia has been supporting our psychology practice for over a year now. When she started she developed a number of systems to help us become more efficient at booking in new clients and managing our waitlist. She has been able to cope as we’ve grown from two psychologists to 5 psychologists. She is always friendly and professional and we have received many positive comments from our clients about the service she provides. Julia is aware of the importance of confidentiality and has developed systems to ensure this is always maintained. Another benefit of Julia’s service is that she will often make recommendations to help us manage our practice more effectively. Thanks Julia, your support as always is invaluable."

- Angelique Foran, Clinical Psychologist

"This service has made a huge difference to my psychology practice. I have been impressed by their attention to detail, organisational skills, and the depth of knowledge about administration in private practice psychology. Clients frequently remark about how helpful and compassionate my receptionist has been in setting up appointments, which is a great comfort to me. This service was recommended to me by a colleague six months ago. I am very glad I took their advice, and feel that I too, can recommend this service with confidence." 

- Linda Elliott, Clinical Psychologist

"I can't imagine running my practice without Julia now. She handles all the scheduling and administrative contact with clients so I have time to catch up on GP letters and file notes. I no longer have to speak to new clients whilst juggling my calendar whilst trying to do the shopping! Julia will book them in and send them all the paperwork. And after a session is complete I can just let my clients know that Julia will be in touch to book in their next few appointments. Julia helps my plan my calendar in advance, in the way that a personal assistant might, for instance reminding me to cancel my clients when I have a training day coming up. If I'm worried I will forget something coming up or a task I need to do such as email a client, I can ask Julia to remind me and know that she will remember. She is sensitive and caring whilst professional, respectful and boundaried. My clients have made a point of telling me that Julia is really very good, and it's clear that they feel cared for when they make contact with her. Probably the nicest thing is, as a solo practitioner, feeling less alone because Julia gets to know clients a little too and we have developed an understanding about them together. I know that Julia has other psychologists she provides admin for, but I feel like she is mine alone. She is an always available and supportive presence. Julia is a little bit like having my own, offsite, fabulous PA. I feel very lucky to have found her and recommend her highly to other psychologists. Just as long as I get to keep her all to myself."

- Sharon Stern, Clinical Psychologist