We are Kate Higson and Julia Robinson. We have over a decade of experience providing virtual admin support for psychology practices.

We provide a unique personalised service. Your clients will only speak to your dedicated admin assistant (Julia or Kate), enabling us to build strong long-term relationships with you and your clients, whilst assisting  with all administrative needs. 

We understand that it can be challenging for some clients to make an initial enquiry to a psychology practice, and we treat everyone with empathy, respect and understanding. We gently explain the process, answer any questions, and triage your new client to the most appropriate clinician in your team. Your clients will feel supported, and confident that they have taken the first important step in accessing support. 

We are available Monday to Friday during business hours to promptly answer all of your phone enquiries, emails and book or change appointments. We can follow up on client payments, maintain your waitlist, send out intake paperwork and coordinate receipt of referrals, as well as any other administrative duties you may need assistance with. 

We will be the front-of-house voice for your business, leaving you to concentrate on your clients treatment needs. 

Looking to grow your practice? We have assisted many of our clients in expanding their businesses. It gives us great pleasure and satisfaction to be involved in this process every step of the way. We can create new policies and procedures, and implement strategies to accommodate growth, whilst still providing all of the administrative needs. We are constantly looking for new ways to improve the smooth running of your business. If you are a new practice setting up for the first time we can assist you with setting up all of your templates to ensure things run smoothly from the start.

If you feel you need to lighten your administrative load we would love to hear from you.